Project Description
88rising is a renowned record label and entertainment company to represents Asian culture in the West. What truly sets them apart from other record labels is their ethos of challenging existing stereotypes through showcasing how Asians can equally have a voice in the music industry, providing these seemingly “unheard” voices a platform to flourish. This redesigned 88rising experience serves as a touchpoint for fans, offering a unique journey to explore details about their favourite artists, while also supporting lesser-known talents, thereby expanding their influence.
I was responsible for conducting user research, content strategy, interactions design, copywriting while also being the decision maker during our design sprints.
Jump to proposed intervention ↓"For Asians and Asian Americans and just Asian youth globally, there’s no real home on the Internet, or a company consistently putting out things that either include Asian talent or Asian viewpoints in stories."
— Sean Miyashiro, Founder of 88rising
Business Problem
Despite enjoying massive success in their debut, they have since faced issues with maintaining their success. Within the past 4 years, they’ve experienced a loss of over 2.6 billion in viewerships.
The root of the issue
The team researched online for secondary data in combination with user interviews and surveys with 89 respondents (1 over 88!!), ranging from casual to die-hard fans regarding their music-sharing habits, and their perception of 88rising and its artist roster.
These interviews pointed to a lack of awareness within the fanbase of 88rising’s frequent releases with 62% of respondents not aware of their monthly releases. Another question that was brought up during the survey was if they agree that 88rising is declining in popularity, to which the majority of the survey respondents agreed. However, when asked the reason why, 41% of our casual fans respondents attributed it to the lack of engagement from the brand themselves, despite having an interest in 88rising’s new talents and their signature sounds.
"It feels like the big names are stagnant while majority of the new artist are spread thin or not enough exposure."
— Survey Respondent, talking about how 88rising is declining in popularity
"They give more variety of artist for people to discover. And something new to listen to. A different sound from the usual big names..."
— Survey Respondent, talking about 88rising's newer artists
Why redesign the 88rising website?
88rising's current website primarily focuses on merchandise, lacking clarity on its current roster of artists and background information. Although YouTube serves as a significant touchpoint for their original content, it is scattered across various channels, making it challenging for fans to discover and learn more about their favourite artists.
Framing the issue
After considering both the business and consumers’ perspectives, my teammates and I saw a missed opportunity for 88rising as many fans weren’t engaging and discovering more of 88rising’s roster due to many of their artists and collaborative content being scattered across different platforms. We believed that by leveraging 88rising’s unique Asian American identity and collaborative works from diverse artists across different cultural backgrounds, we could help fans discover and connect more with artists and provide artists with a piece of the spotlight they have lacked until now.
Result
This intervention invites both fans and visitors to explore 88rising as a whole and delve deeper into artists they may not have heard of previously. Throughout the site, fans can watch and listen to different collaborations and stories from artists, revealing the inspirations, cultural context, and symbolism of their songs while also giving fans a preview of who they are behind the screen. With user sharability and discoverbility in mind, our proposal aims to simplify discovery and support lesser-known artists from 88rising through establishing connections with the audience. View the pitch video here if you're on mobile!
Experience the interactive prototype here!
Connecting Through Languages
Our research showed that similar to 88rising’s artist roster, their fans are spread across the globe, having different cultural backgrounds and experiences. The use of different languages when they first land on the site helps ease fans into new artists by establishing relatable connections based on language and culture. This helps provide a starting point and draws in casual audiences unfamiliar with where to begin.
Interweaving Voices
Each of 88rising’s artists pairs unheard voices with a distinctive style that sets them apart from conventional artists and each other. To express this, the artist collaboration page strayed away from traditional grids as a way to provide a more vibrant and energetic experience, with the use of opposing motions representing a new wave of clashing cultures.
Adaptable Individuality
Each artist page features image stacks, efficiently organizing a large amount of relatable and personal artist content across different platforms onto a single screen. This design enhances accessibility for casual fans, allowing them to easily go down the rabbit hole about the artists they find intriguing. Furthermore, the design's adaptability extends to various artists, serving as a versatile framework applicable to different members of 88rising's roster.
Stakeholder Value
88rising (business)
Fostering a loyal fan base through increasing song engagements and merch sales. Highlighting lesser known artists to deepen their talent pool all while further promoting Asian American media to mainstream global audiences.
Fans (Consumer)
Helps create a more diverse music & artists range through enhanced discoverability and deeper artists engagement. Fans gain an appreciation of the artist’s creativity, influences and personal experiences.
Reflection
Looking back, this was definitely the most challenging project I’ve been a part of and it was really an eye-opening experience, especially during my first-ever design sprint where I got the chance to be the team’s decision maker. I learned how to frame problems properly, make design decisions, and quickly generate and test those ideas. This rapid and hyper-focused process of iterating and feedback between user interviews and the teaching staff taught me to truly not design in my head and to challenge every assumption I might have beforehand through research data.
Another crucial lesson that I learned the hard way is to truly trust the process and let the problem space take shape as time goes on. In the beginning, the team spent 3-4 weeks constantly doubting ourselves as we weren't able to lock in the "perfect" problem space rather than letting the framing develop as we research and gather more insights. This constant back and forth delayed the project until the final weeks of the project timeline.
